"Our goal is in the next 18 months to two years to move all our storage to the cloud, but that takes money, and I'm not sure the municipality has funding for that," Solomon said. The department has auto deletion policies as well. Still, the department at times sets its own parameters beyond the basic requirements. Policies for storing such footage are largely dictated by state law, Solomon explained - certain records have to be kept for a period of time. "Historically police departments have legacy systems that are garbage," he said.Ĭloud computing and data storage policies: The Methuen Police Department stores all of its body camera footage in the cloud with Axon, whose security and encryption have been vetted by the National Crime Information Center.
A side benefit of adopting new tools like this, Solomon added, is that it forces a department to upgrade its IT. Voice recognition was a natural fit because "cops are talkers," he said. "We ask for volunteers, and I always say, 'Anyone who doesn't want this system, please volunteer.'" So when his department considers a new technology, they run a pilot. Implementing new tech and upgrading IT: "Cops hate change more than anything," Solomon said.
"When you're in an automobile with the sirens on, the windows down and the AC blasting, is still going to work, but you need the microphone," Geremia said. Nuance also gives police departments the Nuance PowerMic, which cancels out ambient noise.
They also customize the product so transcriptions come back with the appropriate abbreviations.įor instance, Geremia explained, Nuance will ask, "'How do you write 'sergeant?' Instead of typing up 'sergeant,' it types up 'Sgt.'" Additionally, Nuance works with each police department to learn how they pronounce commonly-used street names and surnames.
Tailoring voice recognition tools for law enforcement: Nuance builds voice recognition tools for different verticals, in part because different professions can have very different vocabularies, Geremia explained.įor instance, "profanity is a huge one that is enabled in this product set but not in others," he said. Voice recognition also allows officers to work more quickly and to take more detailed notes, Solomon said. "We didn't want officers writing reports in the cars because they weren't paying attention to their surroundings." "They literally can still monitor everything, which I think helps prevent ambushes on police officers and keeps that presence up in the streets," he said. Additionally, the more an officer has his head up in his squad car, the more he's engaged with the community, Solomon explained. Ambushes against police officers did indeed spike in 2016 and remained a concern in 2017. Solomon noted that this is especially important to officers, given the rise in police ambushes. An officer can sit in his squad car and dictate notes while still watching the streets around him. Possibly preventing police ambushes: Solomon said the biggest advantage of voice recognition tools is safety. Here are some highlights of the conversation: The Methuen PD is one of the police departments now using Dragon Law Enforcement, Nuance's voice recognition product designed specifically for first responders. Police Department to talk about the way police work is evolving thanks to voice recognition, cloud computing and other new technologies. ZDNet spoke with Mark Geremia of Nuance Communications and Chief Joseph Solomon of the Methuen, Mass. When it comes to policing, speech recognition tools can help uniformed officers and detectives with critical note-taking and even possibly help prevent life-threatening situations. Speech recognition tools are changing the way people work and live their lives, bringing assistants like Alexa into their daily routines and transcribing meetings more accurately than a human could.